Golden Beauty

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Payments and Shipping

PAYMENT METHODS

Payment information

The prices indicated on the site are expressed in Euros (€) and include all tax charges. Any shipping costs are also expressed in Euros (€) and are applied only during the order completion phase if the Customer requests delivery to their home. The prices indicated on the site are subject to change at any time and without notice. They are also subject to variations due to causes relating to the launch of a product or service, promotions and sales.

Payment methods

You can pay for your order using one of the following methods.

PayPal and Credit Cards

The most popular online payment system in the world that allows you to pay with maximum security, in real time. With PayPal, in fact, the shopkeeper never sees their credit card or account data (which are encrypted with a special system), but only the payment received. It is not necessary to have a PayPal account to proceed with the purchase, it is in fact possible to pay by entering your credit card details on the appropriate page to which you are redirected.

Satispay

With Satispay you can transfer money to your contacts and pay in shops with the same simplicity and immediacy as a message on WhatsApp. Satispay only uses secure and non-sensitive data because it works without credit cards: your phone number and your IBAN are all you need.

Transaction security

The security of your payment information is a top priority for us. To ensure the safety, simplicity and protection of your shopping experience, this site uses Secure Socket Layer (SSL) technology, provided by Verisign, to protect the data you send to us over the Internet. All credit card transactions on this site are processed using a payment gateway that encrypts your card details in a secure host environment.

Order confirmation

For all orders placed on the Site, an order confirmation email will automatically be sent to the email address entered by the customer when confirming the order. While the order is being processed, further emails will be sent indicating the processing status of the order.

SHIPPING OF PRODUCTS

Shipping

The Products will be shipped to the address provided during the purchase procedure. For security reasons we do not ship any orders to post office boxes nor do we accept any orders where it is impossible to verify the identity of the recipient of the order and the address of the natural person.

Express Courier

All purchases will be delivered by the courier service selected by Golden Beauty. Unless otherwise indicated for specific countries, from Monday to Friday excluding local or national holidays, after sending the Shipping Confirmation to the Customer, based on indicated availability. Deliveries on Saturdays may be available if offered by the courier.

Delivery

The Products will be delivered within 3-4 (three-four) working days from Shipping Confirmation, based on the Customer’s shipping address and country of destination. For logistical reasons, shipments to the islands will take 3 to 5 working days. In the event that the Customer does not receive the Products within 7-10 (seven-ten) working days of receiving the Shipping Confirmation, the Customer is advised to contact Golden Beauty at the email address amministrazione_gb@virgilio.it.

Order compliance

The Customer must check the Products upon delivery to ensure that they correspond to those ordered. Any anomaly identified at the time of delivery, including but not limited to, any tampering or damage to the packaging, damage to the products, missing items, non-compliant products, defective products, can be indicated by the Customer directly to the Courier by inserting a written and signed comment on the delivery notice provided by the Courier. In such circumstances the Customer will not be required to accept the Products and can return them directly to the Courier. If any Defects are identified after delivery, the Customer has the right to return the Products following the procedure indicated in the Terms and Conditions.

Information on the right of withdrawal

According to the provisions of Legislative Decree 206/05, the user has the right to withdraw from the product purchase contract, without any penalty, within 15 days of receiving the goods. The return is possible only if the goods are intact, within 15 days of receipt. The packages must be closed and sealed, the front and back labels not damaged, the packaging must not be damaged, the cardboard intact. To request the return of the goods, the Customer must write to amministrazione_gb@virgilio.it. Once the request has been received, Golden Beauty will send the Customer a written confirmation. At this point the Customer must send the goods via express courier to the address provided on the paper order received upon delivery of the ordered goods. Please remember that the package travels at the Customer’s risk. The goods must be returned including everything that constitutes them (cartons, labels, products, wrapping, etc.).
The packaging, cartons and products leaving our company are checked for their integrity. It is advisable to “accept with reserve” the package received from the courier. If this is damaged, it will be Golden Beauty’s responsibility to contact the company that took charge of the delivery and agree on a new shipment. The Customer will not be damaged in any way and will have his order on second delivery, without adding anything to what has already been paid at the time of confirming the order. To contest damage to the package upon receipt, please send a communication to amministrazione_gb@virgilio.it. In case of damage it will be necessary to attach a photo of the broken or damaged packaging.

If the Customer requests a refund from Golden Beauty, the same will be done by crediting PayPal (if the Customer paid via PayPal) or bank transfer (if the Customer paid with a different payment method). The credit may be visible on the Customer’s Bank Account for up to approximately 30 days from the refund date.

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